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In order to get rid of icons (if you use x3):
1) in /usr/local/cpanel/base/frontend/x3/dynamicui/ create a new file called remove_items_dynamicui.conf
(the name of the file can actually be whatever as long as it includes dynamicui and is a .conf file, ex abc_dynamicui_xyz.conf)

2) enter one line for each item you do not want to show. For hiding mysql-remoteaccess, emailroute and legacy file manager, the following needs to be added:

file=>mysql-remoteaccess,skipobj=>1
file=>emailroute,skipobj=>1
file=>legacy_filemanager,skipobj=>1

You can find all file names to use for each icon in /usr/local/cpanel/base/frontend/x3/dynamicui.conf

Webmail User ‘useraccount’ is over quota
But useraccount is not over quota

Go to
/var/cpanel/overquota/
ll

delete cpanel username from list

log into root SSH on the machine and do the following:

cd /var/cpanel/users
ls -lah username
cat username

permission must:
rw-r----- 1 root username 596 Jun 8 14:03 username

Inside the file, the USER=username entry should have the username of that user. Some 3rd party plugins modify the username by appending .sometext to the end of the username. This can cause cPanel to be unable to read the user’s file.